Delivery Times

Most orders are delivered within 7 working days from the date of purchase. In many cases, delivery may be completed sooner depending on stock availability, manufacturing schedules, your delivery location and route planning.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur because of circumstances beyond our reasonable control, including supplier delays, manufacturing schedules, severe weather, traffic disruption, courier issues or exceptionally high demand.

Delivery Areas

We deliver throughout mainland UK and offer FREE UK Mainland Delivery on qualifying orders.

Remote locations, the Scottish Highlands, islands and certain postcode areas may require additional delivery time or an additional delivery charge.

If an additional charge applies, we will contact you before processing the order so that you can decide whether you wish to proceed.

Preparing for Delivery

Customers are responsible for providing accurate delivery and contact details when placing an order.

• Check that the furniture will fit through doorways and hallways.
• Check staircases, lifts and other access routes.
• Make sure suitable access and parking are available where required.
• Ensure someone is available to receive the order at the agreed time.

If delivery cannot be completed because of restricted access, unsuitable measurements, incorrect information or customer absence, an additional delivery, storage or redelivery charge may apply.

Inspection & Damages

Please inspect your goods as soon as reasonably possible after delivery.

Any visible damage, missing items, manufacturing defects or other delivery issues should be reported to us within 24 hours of delivery. Clear photographs should be provided where possible to help us investigate and resolve the matter quickly.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

Risk & Responsibility

Responsibility for the goods passes to the customer once the order has been delivered into the customer’s physical possession, or into the possession of a person nominated by the customer to receive the goods.

Keeping You Updated

We aim to keep customers informed throughout the delivery process. If there is a significant change to your expected delivery arrangements, we will make reasonable efforts to contact you as soon as possible.

Our team is available to help with delivery questions, access concerns and general order updates.